1.Information We Collect

We may collect information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Business or company name
• Website and social media information
• Business industry or niche
• Information about your marketing needs, goals, budget, timeline, or services of interest
• Information submitted through website forms, lead forms, surveys, chat widgets, booking forms, or onboarding forms
• Communications you send to us by email, SMS, phone, social media, or other channels
• Payment and transaction-related information, where applicable
• Any files, documents, images, or other materials you voluntarily provide

We may also collect certain information automatically when you use our website, such as:

• IP address
• Browser and device information
• Pages visited
• Referral source
• Approximate location derived from technical information
• Website interactions
• Cookie and analytics data
• Advertising attribution information

2.How We Collect Information

We may collect personal information through:

• Our website at cococode.ai
• Website contact forms and landing pages
• Meta/Facebook and Instagram lead forms
• Advertising campaigns
• Chat widgets
• Email communications
• SMS or text messaging
• Phone calls
• Scheduling and booking tools
• Client onboarding forms
• Social media platforms
• Third-party tools that we use to operate our business

Information submitted through third-party platforms may also be subject to the privacy policies of those platforms.

3.How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and service requests
• Evaluate whether our services are appropriate for your business
• Communicate with prospective and existing clients
• Provide quotes, proposals, onboarding information, and service-related communications
• Deliver and manage our marketing services
• Schedule appointments or calls
• Provide customer support
• Send requested information
• Send transactional or service-related email and SMS communications
• Send promotional or marketing communications when permitted and when the appropriate consent has been obtained
• Follow up on inquiries or applications
• Operate and improve our website
• Measure website and advertising performance
• Understand how visitors interact with our website and campaigns
• Prevent fraud, abuse, or security incidents
• Maintain business and compliance records
• Comply with applicable legal and regulatory requirements

We do not use personal information for purposes materially different from those described in this Policy without an appropriate legal basis or additional consent where required.

4.Email Communications

If you provide your email address, we may use it to respond to your inquiry and communicate with you regarding the services or information you requested.

Where permitted by applicable law and based on the appropriate consent or other lawful basis, we may also send commercial or promotional email communications.

Marketing emails will provide a method to unsubscribe or otherwise request that promotional communications stop.

Unsubscribing from marketing communications does not necessarily prevent us from sending non-promotional communications that are necessary to respond to a request, provide a contracted service, administer an account, or complete a transaction.

For recipients in Canada, commercial electronic communications are managed in accordance with applicable requirements concerning consent, sender identification, and unsubscribe mechanisms. Canadian anti-spam rules apply to commercial emails and SMS messages, including messages sent to recipients in Canada from another country.

5.SMS and Text Message Communications

When you voluntarily provide your phone number, we may use it to communicate with you regarding your inquiry, requested services, appointments, customer support, account activity, or other communications that you have agreed to receive.

Where you separately consent to receive marketing text messages, Coco Code Marketing may send messages relating to services, promotions, offers, follow-ups, or other marketing communications consistent with the consent provided.

SMS consent is optional and is not a condition of purchasing our services.

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier and service plan.

You may opt out of applicable SMS communications at any time by replying STOP.

For assistance, you may reply HELP or contact us using the information provided in the Contact Us section below.

Opting out of SMS marketing will not necessarily prevent communications that are legally permitted or required for other purposes.

HighLevel's current toll-free verification requirements expect SMS consent to be affirmative and optional, with separate consent where both marketing and non-marketing messaging are offered.

6.Mobile Information and SMS Consent

We treat mobile information and text-message consent records as restricted information.

We do not sell, rent, or disclose mobile phone information, SMS opt-in records, or SMS consent to third parties or affiliates for their own marketing or promotional purposes.

We may provide limited information to service providers that perform services on our behalf, such as communications infrastructure, customer support, CRM, hosting, or technical services, when necessary to operate those services.

Such service providers are not authorized by us to use your SMS opt-in information or consent for their own marketing purposes.

SMS opt-in information and consent will not be transferred to third parties for independent marketing or promotional use.

This distinction is important for messaging verification: HighLevel specifically flags privacy policies that permit SMS opt-in data to be shared with third parties for marketing.

7.SMS Consent Records

Where applicable, we may maintain records relating to communications consent, including:

• Phone number
• Date and time of consent
• Form or page through which consent was provided
• Type of communications consented to
• Consent language presented at the time
• Opt-out requests
• Resubscription records
• Other technical records associated with the submission where available

These records may be maintained to operate our communications and demonstrate compliance with applicable messaging requirements.

HighLevel recommends retaining evidence such as the consent language, number, date/time, source and opt-out or resubscription activity; Canadian guidance likewise places the burden of demonstrating consent on the sender.

8.Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, understand visitor activity, measure marketing performance, and improve our services.

These technologies may collect information such as:

• IP address
• Device and browser information
• Pages viewed
• Referring pages
• Website interactions
• Advertising campaign information
• Conversion information

We may use third-party analytics or advertising services, such as services provided by Google, Meta, or other technology providers.

Those providers may process information according to their own privacy policies and terms.

Where required by applicable law, we will obtain appropriate consent before using non-essential tracking technologies.

9.How We Disclose Information

We may disclose personal information when reasonably necessary to service providers that help us operate our business, such as providers of:

• Website hosting
• CRM and marketing automation
• Email delivery
• SMS and telephone communications
• Analytics
• Advertising technology
• Scheduling
• Payment processing
• Cloud storage
• IT and security services
• Customer support
• Professional services

These providers may process information only as necessary to perform services for us and subject to their applicable contractual and legal obligations.

We may also disclose information when reasonably necessary to:

• Comply with applicable law or legal process
• Respond to lawful government requests
• Protect our rights, property, users, or business
• Investigate fraud, abuse, or security incidents
• Complete a merger, acquisition, restructuring, or similar legitimate business transaction, subject to applicable legal requirements

Again, SMS opt-in information and consent are excluded from disclosure for third-party marketing or promotional purposes.

10.Sale of Personal Information

Coco Code Marketing does not sell personal information in exchange for monetary compensation.

We also do not sell or transfer SMS consent or mobile opt-in information to third parties for their own marketing or promotional purposes.

Certain advertising or analytics technologies may be treated differently under particular privacy laws. Where applicable, we will provide any disclosures or choices required by those laws.

11.Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review their privacy policies before providing personal information.

12.Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing services
• Maintaining client and prospect records
• Responding to inquiries
• Maintaining consent and opt-out records
• Meeting contractual obligations
• Resolving disputes
• Preventing fraud
• Complying with legal, tax, accounting, and regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

13.Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, electronic communication, or storage system can be guaranteed to be completely secure.

Users should exercise appropriate care when transmitting sensitive information electronically.

14.International Data Processing

Coco Code Marketing may use service providers and technology infrastructure located in different countries.

As a result, personal information may be processed or stored outside the country or region in which you reside, including in the United States, Canada, Mexico, or other jurisdictions where our service providers operate.

Privacy and data protection laws may differ between jurisdictions.

Where required, we take reasonable measures to ensure that international processing is handled in accordance with applicable legal requirements.

15.Your Privacy Choices and Rights

Depending on where you reside and which privacy laws apply to you, you may have rights relating to your personal information, which may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Opt out of marketing communications
• Request information concerning certain disclosures or processing activities

These rights are not absolute and may be subject to exceptions under applicable law.

To submit a privacy request, contact us using the information below.

We may need to verify your identity before processing certain requests.

16.Marketing Opt-Outs

You may withdraw consent to applicable marketing communications at any time.

For email marketing, use the unsubscribe option included in the communication or contact us directly.

For SMS marketing, reply STOP to applicable messages.

For Canadian commercial electronic messages, unsubscribe requests must be honored within the legally applicable period; the CRTC currently states that requests must be acted upon within 10 business days.

We may retain limited information necessary to document and honor an opt-out request.

17.Children's Privacy

Our website and services are intended primarily for businesses and adults and are not directed to children under 13 years of age.

We do not knowingly collect personal information online from children under 13 without appropriate authorization.

If we learn that personal information from a child under 13 has been collected in circumstances where parental consent is required, we will take reasonable steps to address the information in accordance with applicable law.

U.S. COPPA requirements specifically apply to covered online services directed to children under 13 or that knowingly collect personal information from them.

18.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.

When we update this Policy, we will revise the Last Updated date shown at the top of the page.

Material changes may be communicated through additional methods where appropriate or required.

19.Contact Us

If you have questions about this Privacy Policy, your personal information, or our communications practices, contact: